Shipping and Returns

📦 Shipping & Returns

Thank you for welcoming a piece of this journey into your space. Every order is prepared with care and intention, and may be shipped from either Melbourne, Australia or Auckland, New Zealand, depending on where the artwork is currently held.

✨ Processing Time

Orders are typically processed within 3 to 14 business days (excluding weekends and public holidays). You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note: Delays may occur due to high-volume periods, postal service disruptions, or courier issues beyond our control. Your patience and understanding are truly appreciated.

🇦🇺 Shipping from Melbourne, Australia

  • Victoria & Wider Australia

    • Orders under 0.5kg: $10 AUD (Express: 1–4 business days)

    • Orders above 0.5kg: $20 AUD (Express: 1–4 business days)

  • International Shipping (from Victoria)

    • Standard: $30 AUD

    • Delivery estimate: 6–27 business days

🇳🇿 Shipping from Auckland, New Zealand

  • Domestic NZ Shipping

    • Standard: $7.50 NZD

    • Rural: $17.50 NZD

    • Prints: $6.00 NZD

    • Oversized (1kg+): $26.00 NZD

    • Free shipping on NZ orders over $100 NZD

  • Local Delivery – Auckland

    • Within 15km of our studio: Free

    • Urban: $6.00 NZD

    • Rural: $10.00 NZD

    • Bookmarks only: $2.00 NZD

    • Delivery window: Monday–Friday, 8:00am–5:00pm

    • You’ll be notified by text on the day of delivery

  • International Shipping (from NZ)

    • Standard (1kg+): $30 NZD

    • Small Prints: $5–8 NZD

    • Envelope: $3 NZD

    • Delivery estimate: 3–10 business days

🛍️ Local Pickup (Flat Bush, East Auckland)

Skip the shipping and collect your artwork in person from Flat Bush, East Auckland.

  • Orders ready within 2–5 business days

  • You’ll receive an email with pickup details

  • Pickup hours: 9:00am–4:00pm, Monday to Friday

  • Weekend pickup available by request

  • Please bring your confirmation email when collecting

🌏 International Orders & Customs

We ship to Australia, Canada, the USA, and many other countries.
Shipping fees will be shown at checkout.

Please note: Import duties and taxes (including VAT) may apply once your order reaches its destination. These charges are the responsibility of the customer and are not included in our prices.

🔁 Returns & Refunds

Most items are originals or made-to-order, so we do not offer returns or exchanges.

If your artwork arrives damaged, please contact us within 3 days of delivery with your order number and photos. We’ll assess the situation with care and do our best to offer a kind solution.

📩 Email: naeemanilufa@gmail.com

🔎 Order Tracking & Support

When your order ships, you’ll receive a confirmation email with tracking info. Please allow up to 48 hours for the tracking to activate.

If your parcel hasn’t arrived within 10 business days of shipping confirmation, email us at naeemanilufa@gmail.comwith your name and order number, and we’ll look into it.